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Design Track - June 7th 2015

Time Topic Event Location
pre 12:00pm Travel PegaWorld - Check-in & Registration Marriot Orlando
1:00 - 1:30pm PegaWORLD Opening Remarks Crystal J1
1:30 - 3:00pm PegaWORLD Strategic Applications and Competitive Intelligence Crystal J1
3:00 - 3:30pm Break
3:30 - 4:30pm Customer Centricity Consulting - Customer Panel Crystal J1
4:30 - 5:15pm Customer Centricity Consulting - Key Messages Crystal J1
5:15 - 5.45pm Customer Experience Don't Blow it! Crystal J1
30min Travel Buses from Marriot for PegaWorld Marriot Orlando
6:30pm Reception & Dinner PegaWORLD
Time Topic Event Location
8:00am PegaWORLD Explore Conference Hall
6:00pm PegaWORLD Customer Appreciation Event Universal Studios, Orlando
Time Topic Event Location
8:00am PegaWORLD Explore Conference Hall
6:00pm PegaWORLD Design Track Event Kayak Eco-Tour, Shingle Creek
Time Topic Event Location
7:00 - 8:00am Breakfast
8:15 - 8:45am Mobile Overview Crystal K
8:45 - 9:15am User Centered Design Overview Crystal K
9:15 - 10:35am User Centered Design Implementations Crystal K
10:35 - 10:50am Break
10:50 - 12:20pm User Centered Design Nuts and Bolts Crystal K
12:20 - 1:05pm Lunch
1:05 - 2:35pm Mobile It's all about the User Experience Crystal K
2:35 - 3:55pm Mobile Publishing an App & Offline Considerations Crystal K
10:45 - 11:00am Break
1:05 - 2:35pm Upgrade Information Crystal J1
5:30 - 6:30pm Customer Centricity Introduction/Q&A Crystal J1
7:30pm Design Track Event Dinner Marriott Orlando World Center
Time Topic Event Location
7:00 - 8:00am Breakfast
8:15 - 10:15am Customer Centricity Breakouts Crystal J1
10:15 - 10:45am Lunch
1:45 - 2:30pm Customer Centricity Action Planning Debrief Crystal J1
2:30 - 2:45pm Closing Remarks Crystal J1
3:00pm Travel from PegaWorld Bus service to airport PegaWorld
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